Refund Policy

This Refund Policy applies to services purchased from Arrival Form SE Asia / TravelReady Asia, operated by Innovative Agrotech Sdn Bhd [202401009739 (1555589-T)].

By placing an order or making payment, you agree to this Refund Policy.

1. Nature of Our Service

We provide digital and service-based assistance, including translation, review, guidance, support, and optional manual completion assistance for travel arrival forms.

Because our service involves time-sensitive manual work and digital support, refunds are limited once work has started.

2. Refunds Before Work Starts

You may request a refund if:

• You paid by mistake
• You no longer need the service
• You selected the wrong service
• You request cancellation before our team has started work

If we confirm that work has not started, we may issue a refund.

Payment processing fees may be deducted if they are not refunded by the payment processor.

3. Non-Refundable After Work Starts

Once we have started translation, checking, review, support, or manual completion work, the service fee is generally non-refundable.

Work may be considered started when we have:

• Reviewed your submitted information
• Contacted you about your order
• Checked your travel details
• Begun translation or explanation work
• Started manual form completion
• Provided guidance or support
• Reserved express support time for your order

4. Express Service Refunds

Express service is time-sensitive.

Express service fees are generally non-refundable once we begin processing the order or allocate express handling time.

If we are unable to meet the express delivery timeframe due to our own internal issue, we may, at our discretion:

• Refund the express price difference
• Convert the order to standard service
• Issue a full or partial refund
• Offer another reasonable solution

Express delivery times depend on receiving complete and accurate information from you. If you delay in providing information, provide incomplete details, or are unreachable, the express timeframe may no longer apply.

5. Refunds Due to Customer Error

We do not provide refunds for issues caused by customer error, including:

• Incorrect passport details
• Wrong travel dates
• Wrong flight details
• Wrong accommodation details
• Incomplete information
• False or misleading information
• Late submission by the customer
• Failure to check email, spam folder, or messages
• Failure to follow instructions
• Changes in travel plans after work has started

6. Government, Airline, or Immigration Decisions

We do not provide refunds if:

• A government authority rejects or does not accept your arrival form
• You are denied boarding
• You are denied entry
• You are delayed by immigration
• Your visa or entry eligibility is affected
• Government requirements change
• An official government website is down or unavailable
• An airline, immigration officer, embassy, or border authority makes a decision affecting your travel

Our service does not guarantee approval, boarding, entry, or immigration clearance.

7. Duplicate Payments

If you accidentally make a duplicate payment for the same traveler and same service, contact us as soon as possible.

If we verify that the duplicate payment was not used for a separate order and work has not started on the duplicate order, we may refund the duplicate payment.

8. Orders We Cannot Fulfil

If we cannot provide the service due to an internal issue on our side, we may issue a full or partial refund.

We may also cancel and refund an order if we cannot provide service due to compliance, sanctions, payment processor, legal, or risk reasons.

9. Chargebacks and Disputes

Before opening a chargeback or payment dispute, please contact us at support@arrivalformseasia.com so we can try to resolve the issue.

If a chargeback or payment dispute is opened, we may pause service until the dispute is resolved.

We reserve the right to provide order records, communication history, service logs, and delivery evidence to the payment processor to respond to disputes.

10. How to Request a Refund

To request a refund, email us at:

• support@arrivalformseasia.com

Include:

• Your full name
• Email address used for the order
• Order number, if available
• Payment date
• Reason for refund request

We may request additional information to verify your order.

11. Refund Processing Time

If a refund is approved, it will be processed through the original payment method where possible.

Refund processing times depend on the payment processor, card issuer, bank, or payment provider. It may take several business days for the refund to appear in your account.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Refund Policy.

13. Contact Us

For refund questions, contact us at:

Innovative Agrotech Sdn Bhd Company No: 202401009739 (1555589-T) Address: 129, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak, Malaysia Email: support@arrivalformseasia.com Website: https://arrivalformseasia.com