Privacy Policy

This Privacy Policy explains how Innovative Agrotech Sdn Bhd [202401009739 (1555589-T)], operating Arrival Form SE Asia / TravelReady Asia, collects, uses, stores, and protects personal data when you use our website or services.

By using our website or purchasing our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect personal data that you provide to us, including:

• Full name
• Email address
• Phone number or WhatsApp number
• Nationality
• Country of residence
• Passport details
• Travel dates
• Flight details
• Accommodation details
• Arrival form information
• Messages or support requests
• Payment confirmation and order details
• Any documents, screenshots, or information you voluntarily submit

We may also collect technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of access
• Cookies or analytics data

2. How We Use Your Information

We use your information to:

• Provide translation, review, guidance, and form assistance services
• Process and manage your order
• Contact you about your order
• Send confirmations, receipts, and service updates
• Respond to support requests
• Improve our website and service
• Prevent fraud, abuse, and unauthorized use
• Handle refunds, disputes, or chargebacks
• Comply with accounting, tax, e-invoicing, legal, or regulatory obligations

We do not sell your personal data.

3. Sensitive Travel Information

Our service may require travel-related information such as passport details, travel dates, accommodation details, or arrival form information.

We collect this information only when necessary to provide the service you requested.

You should not submit unnecessary documents or personal information unless requested.

4. Payment Information

Payments may be processed by third-party payment providers such as Stripe, PayPal, or other payment processors.

We do not store your full credit card or debit card number on our servers.

Payment providers may collect and process payment information according to their own privacy policies and legal obligations.

5. E-Invoice, Tax, and Accounting Records

If required for tax, accounting, e-invoicing, legal, or regulatory purposes, we may retain order, payment, customer, and invoice-related information.

If you request a Malaysia e-Invoice, we may ask for additional information required for e-Invoice issuance, such as name, identification details, address, tax identification number, or other legally required information.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected.

As a general practice:

Traveler form information and sensitive travel details will be deleted within 7 days after service completion, unless required for dispute, legal, tax, accounting, or security purposes.

Payment, invoice, refund, dispute, and accounting records may be retained for the period required by law or business record-keeping requirements.

Support messages may be retained to help resolve customer service issues, disputes, or future enquiries.

You may contact us to request deletion of your personal data, subject to legal, tax, accounting, fraud prevention, dispute, or operational requirements.

7. Sharing of Information

We may share your information only when necessary, including with:

• Payment processors
• Email, hosting, form, or cloud service providers
• Customer support tools
• Accounting, tax, or e-invoice service providers
• Professional advisers such as accountants, auditors, or lawyers
• Government authorities where legally required
• Fraud prevention, security, or compliance service providers

We do not authorize service providers to use your data for their own unrelated marketing purposes.

8. International Users

Our customers may be located outside Malaysia. By using our website or services, you understand that your personal data may be processed in Malaysia or in other countries where our service providers operate.

We will take reasonable steps to protect your personal data in accordance with this Privacy Policy.

9. Cookies and Analytics

Our website may use cookies or similar technologies to:

• Keep the website functioning properly
• Understand website traffic
• Improve user experience
• Measure marketing performance
• Detect abuse or security issues

You may disable cookies in your browser, but some parts of the website may not work properly.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, email system, or storage method is completely secure. You use the website and submit information at your own risk.

11. Your Rights

Subject to applicable law, you may request to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent where processing is based on consent
• Request deletion of certain personal data
• Ask questions about how your personal data is used

To make a request, contact us using the details below.

We may need to verify your identity before processing your request.

12. Children’s Privacy

Our services are intended for adult travellers or persons legally authorized to submit information on behalf of travellers.

If you submit information for another traveller, including a child, you confirm that you have the authority and consent to do so.

13. Third-Party Links

Our website may link to official government websites or third-party services.

We are not responsible for the privacy practices, content, accuracy, or security of third-party websites.

You should review the privacy policies of those websites before using them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For privacy questions or requests, contact us at:

Innovative Agrotech Sdn Bhd Company No: 202401009739 (1555589-T) Address: 129, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak, Malaysia Email: support@arrivalformseasia.com Website: https://arrivalformseasia.com